To address this, TechMatrix Consulting, a trusted Salesforce partner, implemented Agentforce, an AI-powered solution from Salesforce. The solution enabled real-time, accurate responses to inquiries, reducing customer wait times and relieving pressure on support teams by automating routine queries. TechMatrix played a crucial role in deploying and customizing the chatbot to meet Bosch’s specific requirements.
The implementation streamlined lead creation by capturing user details when accessing gated content and auto-creating lead records in Salesforce. It also offered 24/7 support for prospective visitors and deflected FAQ queries, allowing consultants to focus on high-value interactions. This transformation significantly improved operational efficiency, lead conversion, and customer engagement on the Bosch website.
