A robust feedback management system with real-time analytics and NPS tracking was integrated to help Indigo continuously gauge and enhance customer satisfaction. Leveraging Salesforce automation and AI capabilities, repetitive tasks were streamlined, significantly reducing response times and improving team productivity. Built with a scalable architecture, the solution handled Indigo’s high-volume operations with consistent performance. As a result, Indigo saw enhanced customer service delivery, real-time insights into customer sentiment, improved NPS scores, and overall operational efficiency—marking a major step forward in elevating customer experience in the aviation sector.